Privacy Policy

Last updated: October 30, 2025

1. Introduction

Welcome to Kelsey Pew Coaching. We value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you:

  1. Subscribe to our newsletter or mailing list

  2. Submit a contact or inquiry form

  3. Book a service or coaching session

  4. Make a purchase or payment through the Site

This may include:

  1. Name

  2. Email address

  3. Phone number

  4. Billing and shipping address

  5. Payment information (processed securely through third-party providers)

  6. Any other details you choose to share with us

We also automatically collect certain information when you browse our Site, such as:

  1. IP address, browser type, and device information

  2. Pages visited, time spent on the Site, and referring links

3. How We Use Your Information

We use your information to:

  1. Provide and manage coaching services

  2. Communicate with you about bookings, updates, or inquiries

  3. Process payments and send receipts

  4. Send newsletters, offers, or updates you’ve opted into

  5. Improve our website, services, and client experience

  6. Comply with legal or regulatory obligations

  7. You may unsubscribe from marketing emails at any time by clicking “Unsubscribe” at the bottom of our emails or by contacting kelseypew@gmail.com.

4. Cookies and Analytics

Our Site uses cookies and analytics tools (including Squarespace Analytics and Google Analytics) to understand how visitors use the website and to improve performance.

Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies, but some features of the Site may not function properly as a result.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited data with trusted third parties who help us operate the business, including:

  1. Squarespace (website hosting and ecommerce platform)

  2. Payment processors (for secure transactions)

  3. Email marketing providers (for newsletters and communication)

  4. Analytics tools (for performance and optimization)

These providers are given only the information necessary to perform their services and must handle it in compliance with privacy laws.

6. Payment Processing

All online payments are processed securely through third-party providers such as Squarespace Payments or Stripe.
We do not store or have access to your complete payment card details.

7. Data Retention

We retain personal information only for as long as needed to:

  1. Provide our services

  2. Fulfill contractual or legal obligations

  3. Resolve disputes and maintain records for compliance

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights

If you are located in Canada or the United States, you have the right to:

  1. Access the personal information we hold about you

  2. Request corrections or updates

  3. Withdraw consent to marketing communications

  4. Request deletion of your data, where legally permissible

To exercise these rights, contact kelseypew@gmail.com.

9. International Visitors

If you are visiting the Site from outside Canada or the U.S., please note that your data may be processed in these countries, which may have different data protection laws than your jurisdiction.
By using our Site, you consent to this transfer and processing.

10. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, alteration, or misuse.

However, no internet-based system is completely secure, and we cannot guarantee absolute protection.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons.
The updated version will always include a revised “Last updated” date at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Kelsey Pew Coaching
📍 British Columbia, Canada
📧 kelseypew@gmail.com